COMPANY POLICY

Effective Date: May 2026

At Nanara, we are committed to operating with professionalism, fairness, integrity, and transparency across all areas of our business. These policies outline the standards and principles that guide our relationships with candidates, families, partners, and the wider community.

Non-Discrimination Policy

Nanara is committed to fair, respectful, and equal treatment of all candidates, families, and individuals engaging with our services.

We do not discriminate on the grounds of:

  • Age

  • Disability

  • Gender reassignment

  • Marriage or civil partnership

  • Pregnancy or maternity

  • Race, ethnicity, or nationality

  • Religion or belief

  • Sex

  • Sexual orientation

In accordance with the Equality Act 2010.

All candidates are assessed solely on their qualifications, experience, suitability, professionalism, and safeguarding standards relevant to the role.

We do not accept discriminatory placement requests from families or clients and reserve the right to refuse instructions or terminate relationships that conflict with our values or legal obligations.

Equal Opportunities Policy

Nanara is committed to promoting equality, diversity, and inclusion throughout our recruitment and placement processes.

We aim to:

  • Provide equal access to opportunities and services

  • Ensure fair and unbiased recruitment practices

  • Foster an inclusive environment for candidates and families

  • Encourage applications from individuals of all backgrounds and experiences

  • Make reasonable adjustments where appropriate

All decisions are made fairly and transparently based on merit, suitability, and safeguarding considerations.

We are committed to maintaining a professional environment free from discrimination, harassment, bullying, or victimisation.

If any individual believes they have been treated unfairly in connection with our services, they are encouraged to raise their concerns using the complaints procedure below.

Complaints Procedure

Nanara takes all complaints seriously and is committed to resolving concerns fairly, professionally, and promptly.

1. Raising a Complaint

Complaints should be submitted in writing via email to:

nanaraltd@gmail.com

Please include:

  • Your name and contact details

  • A clear description of the complaint

  • Relevant dates, communications, or supporting information

2. Acknowledgement

We will acknowledge receipt of your complaint within 3 business days.

3. Investigation

We will review the matter carefully and aim to provide a full written response within 14 business days.

Where additional time is required, we will keep you informed of progress and expected timelines.

4. Escalation

If you are not satisfied with our response, you may seek independent advice through organisations such as:

Confidentiality

All complaints, reports, and communications are handled confidentially and with discretion.

Raising a genuine concern in good faith will not negatively affect an individual’s standing or relationship with Nanara.

Policy Review

These policies are reviewed periodically to ensure compliance with current legislation, safeguarding standards, and best practice.

The latest version will always be available on our website.

For any questions regarding these policies, please contact:

Nanara
Email: nanaraltd@gmail.com